Hey, Coach! As you know, we always strive to provide you with the best possible experience and ensure that everything runs smoothly. However, we understand that mistakes can happen occasionally.
If you have set a specific number of leads as your monthly budget and you receive a lead that exceeds that limit, don't worry!
If you find yourself in this rare situation, please reach out to our Customer Success team by submitting a request HERE.
In your request to our team, please provide the following information:
- A screenshot from your RPC dashboard, displaying your leads budget settings.
- The name, date, and email address of the lead that caused your budget to be exceeded.
Once our customer success team verifies this information and confirms the incorrect lead, we will be able to quickly assist you in reversing the additional charge associated with that lead.
Although we will definitely assist you in handling the incorrect charge, it's important to remember that this fan matched with you for a specific reason, so we would love for you to serve this person all the same as you would with any lead!
We understand the importance of maintaining your budget and ensuring that you receive the leads you expect. Rest assured, we will get you taken care of!