It may happen that you receive a coaching lead that is a duplicate of one that you'd already received. If this happens, you would need to do the following:
- Reach out to our Customer Success team to let us know that you've received a duplicate lead, you can reach out to them HERE!
- Provide for us the name, email address, and phone number for both the original lead and the duplicate lead.
- We will investigate the lead for you.
Once we've investigated and have confirmed that it was indeed a duplicate lead, one of two situations will happen.
- If the charge has not yet been paid for, we will remove that charge so that you won't have to pay for the duplicate lead.
- If you were already charged for the lead and had paid for that charge, we will credit you for one lead on the next month so that you will receive one free lead to compensate.
If you have any questions about this, don't hesitate to reach out to us!