Sometimes, you might receive a coaching lead that is the same as the one you have already received. If this occurs, you will need to take the following steps:
- Reach out to our Customer Success team to let us know that you've received a duplicate lead by clicking HERE!
- Provide us with the name, email address, and phone number for both the original lead and the duplicate lead.
- We will investigate the lead for you.
Once we've investigated and have confirmed that it was indeed a duplicate lead, one of two situations will happen.
- If the charge has not yet been paid, we will remove that charge so that you won't have to pay for the duplicate lead.
- If you were already charged for the lead and had paid for it, we will credit you for one lead on the next month's cycle so that you will receive one free lead to compensate.
If you have any questions about this, don't hesitate to reach out to us!