If you are experiencing sign-in issues while accessing Financial Coach Master Training, here are some steps that you can follow!
1) Verify that you are signing in on fcmtonline.com and that you've clicked the activation link you were provided. If you are using a saved bookmark, you may want to try bypassing that and heading directly to fcmtonline.com/dashboard.
2) Make sure you are signing in with the email address and password that you used to activate your FCMT account.
3) You may need to clear your cache and cookies data and make sure your browser is up-to-date with its latest version. Trying an incognito window may help also. To open an incognito window, see the instructions below:
To enable incognito mode, open a normal browser window. Next, click on the menu icon (three dots) in the top right-hand corner, beside the address bar. From the menu that opens, click on "New Incognito Window." A new browser will launch in incognito mode.
If you still experience an issue after trying these steps, we want to help! Send an email to firstname.lastname@example.org and our Customer Success team will work with you so that you can sign back into your account!